FAQ - FREQUENTLY ASKED QUESTIONS
PURCHASING FROM DAN-FORM
WHO CAN BUY FROM DAN-FORM?
DAN-FORM only trades B2B. Private/consumers are advised to contact us for information about the nearest store.
To become a (B2B) customer, please contact us with details about your business, including company name, registration/organisation (VAT) number, invoice address and contact information.
All accounts are subject to a credit check and your specific credit limit and payment terms will depend upon the credit check.
WHERE CAN I BUY YOUR PRODUCTS?
DAN-FORM only trades B2B.
Private/consumers can contact our customer service for information about a store close to them.
WHERE CAN I SEE PRICES?
Please contact our customer service to request a price list.
WHERE CAN I SEE AVAILABILITY OF YOUR STOCK?
Please contact our customer service to enquire about stock availability. DAN-FORM can serve our customers with an updated stock list on a regular basis.
CAN I AMEND MY ORDER BEFORE YOU SHIP IT?
Should you have changes to your order, there may be a chance we can make the change before the order is sent off to be picked at our warehouse.
Especially if you contact us within the same day or the day after you place the order.
WHEN ARE MY GOODS SHIPPED?
For items we have in stock, we pack and ship the items within 5-10 days after receipt of your order.
Depending on which country your company resides in, delivery can take 1-2 weeks.
For Denmark, deliveries are made within 2-4 days.
For goods that are not in stock, lead times vary. For accurate information about the particular product you are looking for and for a specific quantity, please contact our customer service.
WHERE CAN MY CARRIER PICK UP MY GOODS?
For any orders placed under Ex-Works terms, transport must be arranged by our customers themselves.
Pickup should be arranged from our warehouse:
Overholm 7, Hatting
Please note that your carrier must bring the order number (starts with OC on the order confirmation), as our internal processes dictate that no orders will be released from the warehouse unless an OC-number can be presented.
ARE GOODS DELIVERED ON PALLETS?
As a standard DAN-FORM goods are not delivered on pallets.
For customers who wish to have their goods delivered on pallets, an additional charge is added to the order. Please make sure you highlight that you want pallets included, when you place your order.
Alternatively, you can use the pallet exchange system and instruct your carrier to bring the same number of Europe (EUR) pallets to the warehouse to receive goods on pallets at no additional charge.
WHAT DOES THE DELIVERY TERM “EX-WORKS” MEAN?
When products are sold “Ex-works”, our customers will need to arrange pickup and delivery of the goods from our warehouse through their own carrier. Please note that goods are not delivered on pallets.
(Please see “Are goods delivered on pallets?”)
DAN-FORM can assist in booking transport of the goods at an additional charge.
When the order is packed and ready to be picked up, our customer service will inform you directly.
Please make sure to book pickup from our warehouse address: BFT Logistik, Overholm 7, 8700 Horsens, Denmark.
The carrier must bring the order number (starts with OC on the order confirmation), as no orders will be released from the warehouse unless an OC-number can be presented.
MY PRODUCT ARRIVED WITH A DENTED BOX
When you sign for your goods, please note upon receipt that you are receiving the goods with reservations.
If your product has been damaged in transport, please take pictures of the damages and send through to our sales support, who will then take care of your claim.
I AM MISSING A BOX FROM MY DELIVERY
If you happen to find that one or more order lines are missing, please do the following:
1. Only sign for the number of boxes you receive.
2. Check your order confirmation. Some orders with multiple products will be split into several deliveries if some of the order lines have more than a few weeks in between.
3. Should you find that all order lines were listed for delivery at the same time, please contact our sales support.
MY NEW LEATHER CHAIRS HAVE COLOUR VARIATIONS
Leather is a natural product and each hide will receive colouring differently.
Therefore, you can experience colour differences from one leather chair to the other.
For private consumers:
If you experience an issue with your furniture, please contact the vendor of the product.
Please document the issue, preferably with photos or video.
For vendors of our products:
Any claim must be submitted in writing to firstname.lastname@example.org. Please enclose a description and documentation such as photos or video. Please include your order number (starts with OC).
We will get back to you within 24-48 hours.
For any other questions, please contact us:
+45 44 48 11 20